FAQ

General

What version am I using?

Go to settings on the main screen > Check the title bar.
To check if you have the latest version follow this link.

How do I find all my project files?

On the main screen type 'Knitting Chart' in the search bar. Then select the grey 'Knitting Chart Document' button that appears.

I can’t find a help section?

You can show info about the tools by selecting more options and selecting ‘Show Tool Tips’. Visit the YouTube Channel for tutorials.

I don’t see a new file or settings button on the main screen?

Make sure you’re inside a location like ‘iCloud Drive’ or ‘On My iPad’.

I want to set a cover image for my project file

First add an image using the chart settings (button top left).
Then tap and hold on a photo to set it as the cover photo.screenshot

I want to rename my project file

Tap and hold on a file for more options.
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How can I see the difference between files?

Knitting Chart files always have an icon at the bottom left.
If you want to know what kind of file something is, tap and hold on it and select 'Info'.

Will the app teach me how to design knitting charts?

No.

I would like a desktop version

There's more information about the pro version here.
A list of features can be found here.

Is there an Android version? Or is it coming?

No.

Can I convert written out version to a graphic chart?

No.

I can't find my projects in the new version

If your projects were automatically converted from an older version (before 6.0.0). Make sure you’re in the right folder: On My iPad/Knitting Chart/My Projects. Use the search bar and enter ‘My Projects’.
My Projects folder

You can always convert your projects again using: settings on main screen > 'Archived Projects'.

I want to add an extra counter

Tap and hold on an existing counter for more options like add, delete and  colour.
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Drawing Charts

Can I convert my drawn charts to a written out version?

You can convert square charts to written instructions.
Go to more options > 'Written Instructions'.

Can I add columns or rows in the middle of my chart?

Go to the chart settings to add rows & columns at any position. Or tap and hold on a column or row number to insert or delete one.

How can I move the chart when I’m zoomed in?

Use two fingers to move the chart around when zoomed in.

I’m missing a symbol I want to use in my chart, how do I add it?

Please send a request to help@knitting-chart.com, and I’m happy to add it to the default collection.
You can create your own symbols from a (transparant) image. First place the image using the tools and the select 'Create Symbol' from the more options tool at the bottom.

Can I add my own symbols?

You can create your own symbols from a (transparant) image. First place the image using the tools and the select 'Create Symbol' from the more options tool at the bottom.

Can I create my own colors?

Yes, first select the background or symbol color tool (bottom left). Use the palette button at the top to create your own.

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I don't see stitch symbols in my tools

Check the technique selection in the chart settings (top left).
Make sure 'Knitting' or 'Crochet' and 'Show Stitch Symbols' is selected.

I want to swap the colors or symbols I used in my chart

Open the legend panel , select ‘Used’ at the top. Tap and hold on a symbol to change all occurrences.

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I want a selection of favourite symbols in my tools

Tap and hold on a symbol in the tools or legend panel to add it to your favourites.

I can’t find the extra tools to edit an object (line, box, arrow, text)

First select the object with the object selection tool.
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How do I move or delete an object (line, box, arrow, text)?

Use the object selection tool to select objects.

How do I save my work?

Your changes are save automatically. When there're unsaved changes an asterisk will be shown in the title bar. You can always force a save by selection more options > 'Save Now'.

How do I use the Designs Library?

To add a new design: Draw a selection around cells and select the designs library button .
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To use a design: Open the library by selecting more options > 'Designs Library'. When you select a design it’s copied to your pasteboard, select paste to finish.

I want to draw a round crochet pattern

Select ‘Freeform Chart’ in the add new panel to draw round crochet patterns.

I want to draw bigger charts than 200×200

Go to settings on the main screen > 'Advanced Settings' > 'Enable Bigger Charts'. For best performance of the application it’s recommended to split larger designs up in multiple charts.

How do I change the color of lines and other objects?

First select the object using the object selection tool.
Then select a color.
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Can I change to gauge or stitch dimensions?

Go to settings of your chart > 'Gauge Settings'.

How do I convert an image to a color chart?

Create a new project and select 'Convert'.
Use the cutout tool and adjust the number of columns and rows and select 'Create Color Chart'.
There's a YouTube video about how to do this here.

How do I add another chart to an existing project?

Go to the chart settings and select 'Add To Project'
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How do I change the symbol / colour description?

Open the legend panel and select the more options button on the right, and select 'Descriptions'.
If you edit descriptions in the 'Used' section, the description will only be used for the current chart.
Edit the description in the 'All' section to change it for all future charts.

I can't select cells in my chart

Make sure you're using the right selection tool.
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I want to create a chart with an increasing number of columns

First create a chart containing the maximum number of columns you want to use. Then select the 'No Stitch' symbol to draw and hide columns.
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Printing

How do I print my chart?

Select 'Create Project PDF' in more options , select the share button at the top and select 'Print'.

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How do I print a larger version of my chart?

Select more options > ‘Save as Image’. Print the saved file from the Photos app on your device.

I want to change the legend / key

Open the legend panel > 'Used' and use the text button on the top right to edit the description. If you edit the description in the 'All' section, the description will change for all projects and charts.
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If you want to hide items, or change the order: Open the settings of your chart .

Can I change the layout of the generated PDF?

No the PDF has a fixed layout.
You can change the order when your project contains multiple charts, edit the legend text, order and visibility. Add info text at the top and added images will show up on the last page.
But everything has a fixed position.

How do I remove the page footer or title?

You can't delete the header or footer of a generated PDF.

How do I save a vector version of my chart?

Go to the chart settings , select 'Project PDF Settings' and toggle on the 'Vector Output' switch.

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PDF / Ravelry Files

I want to create a PDF of an image or photo

You can select any image (png or jpg) to turn it into a PDF.
If you want to select an image from your Photo Library or use the camera, first create a new document > 'PDF' > 'Select File'.

My notes are not showing / saved in my PDF

When working with a PDF a new Knitting Chart file is saved which contains your edits. Make sure you’re opening a .kcp file (this always has a logo at the bottom left).
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You can check the file type by tapping and holding on a file, and selecting 'Info'.

My changes / edits aren’t saved?

When working with a PDF a new Knitting Chart file is saved which contains your edits. Make sure you’re opening a .kcp file (this always has a logo at the bottom left).

Where are all the tools when working with a PDF?

PDF files use a different set of tools. If your designing a chart yourself you get a different set of tools at the bottom.

How do I add a highlight?

Tap and hold anywhere to place a highlight. Tap and hold on a existing highlight to edit the properties.

How do I zoom in or move the pages?

Select the pan tool to be able to zoom in or move the pages.
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How do I navigate between pages?

Use the thumbnail tool to show all the pages at the bottom.
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Working Mode

How do I change the highlight color of the current row?

Use the ‘Chart Settings’ button to select another color.

Multiple Devices

How do I share my projects between devices?

Save or move your files to iCloud, Dropbox or Google Drive to share your files.

Does Knitting Chart automatically sync my projects between devices?

Yes, store your files in the cloud.

Do I have to buy the Pro Version for every device I own?

You can share the Pro version between iOS devices, if it doesn’t upgrade automatically go to the ‘Settings’ on the main screen and choose ‘Restore In App Purchase’.
The MacOS version is a separate subscription.

Is Family Sharing enabled for the purchase of Pro?

Yes.

Pro Version

What do I get if I upgrade to the Pro Version?

Create as many charts as you like and all features are unlocked.

Is the Pro Version for iOS a subscription?

No you only pay once for your mobile / iOS devices.

I bought the Pro Version but it’s still saying I’m using the Free Version

If you’re sure you completed your purchase, go to settings  on the main screen and tap ‘Restore In App Purchase’
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The Pro Version is not activated on my other device

Go to settings on the main screen and tap ‘Restore In App Purchase’.
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Does the Pro Version reveal new tools and features?

No, everything is available to see / review in the free version.

I try to upgrade but get a 'not allowed' message

This is an error generated by the system. These steps could fix the issue (not tested):

  1. Close all background applications
  2. Go to Settings > Screen Time
  3. Tap on Content & Privacy Restrictions
  4. Turn on Content & Privacy Restrictions and tap on iTunes & App Store Purchases
  5. Allow In-app Purchases
  6. Restart your device
  7. Try to purchase again
Can I use the MacOS version with my Pro purchase for iOS?

No, the MacOS version is a separate subscription.

Troubleshooting

The app crashed and my latest changes are gone

Go to settings on the main screen and select ‘Archived Projects’. Select your project to open this autosave.

I'm getting an error message when I select a file

If you get this error message:
Unable to import document.
The Operation couldn't be completed. (com.apple.DocumentManager error 1.)

This is an error of the device / file system, first try restarting your device. Otherwise these links offer some solutions:
https://discussions.apple.com/thread/8492678
https://discussions.apple.com/thread/251374914
https://discussions.apple.com/thread/251310999

Of course you can always reinstall the app, but make sure your files are in a safe location before deleting it (that means not in the folder 'On My iPad/Knitting Chart). 🤓
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MacOS Version

Why is the MacOS version a separate subscription?

Developing and maintaining the app is a lot of work. Due to the amount of time it takes I can't let the MacOS version be a part of the one time payment for the iOS version.

Does the MacOS version have the same features as the iOS version?

The MacOS version is now mainly focussed on designing your own square charts. New features will be added soon, like drawing freeform charts and extra PDF export options. List of features.

Can I try the MacOS version?

When you activate a subscription you have 3 days to cancel, so you will not be charged before this time.

Hints

  • Tap and hold an a tool for an explanation
  • Tap and hold an a symbol for the description text
  • Tap and hold an a text object to add a bracket for a repeating section
  • Tap and hold on a stitch number on the side to insert or delete a row or column.
  • You can rescale the counter and legend panel, this can be helpful when entering the descriptions, or if you want bigger counters.